Student Handbook
Everything You Need is Here — Tuition Info, Grade Appeal Info, Policies, Expectations and More.
Our Values
- Committed to excellence
- Fairness and equality
- Diversity
- Inclusiveness
- Mutual respect, integrity and honesty
Our Vision
City College of Management:
– Strives to be a leader in educating and training career-oriented learners to meet local and regional demand.
Our Mission
City College of Management:
– Provides high quality education and training that is industry driven
– Serves a diverse student body of lifelong learners
– Provides a rewarding and welcoming education/training and work environment for students, teachers and staff.
Equal Opportunites
- City College of Management will, at all times, endeavour to promote equal opportunities for enrolment and employment irrespective of religion, sex, nationality, age, disability and or sexual orientation. The College will prevent unlawful, direct and indirect discrimination including sexual harassment.
- City College of Management is committed to reaching underrepresented groups with information about programs especially in fields where women and minorities are not currently well represented.
- City College of Management strives to create a diverse learning environment. To ensure this policy, the College adopts a fair, transparent and non-discriminatory selection and recruitment process.
Tuition Fees
Applying as an International Student
- Students are required to pay the non-refundable, non-transferable $150 CAD program application fee.
- Students are required to pay 50% of program tuition fee to secure program placement and receive acknowledgement from City College.
- Please submit all required documents as per the program admission requirement.
- If requesting for Airport Pick-up: Please arrange the arrival date and flight number for airport pickup at least one week ahead. There is a fee of $50 CAD for this service.
Cancelling Your Application
Please notify the Registrar if you wish to cancel the consideration of your application. If you cancel your application after you have accepted ERP College’s offer of admission and paid your tuition deposit, please note that a refund is not issued for this non-refundable, non-transferable amount.
Refund Schedule
Refunds must be initiated within 30 days of withdrawal. The Financial form must be completed and submitted to the Office of the Registrar.
Tuition, fees, and refunds are assessed in accordance with the College’s fee schedule and refund policies.
Refunds will be issued directly to the registrant by cheque. However, when a sponsor is identified, refunds will be issued directly to that sponsor. Fees paid by Visa or MasterCard will be credited to the original account used.
City College is required to notify Canada Immigration of all withdrawals. If a student decides to withdraw his or her application prior to entering Canada, the student must return both the original letter of acceptance and the original letter from immigration to the college.
Refunds of Tuition – After Training Begins
Private Vocational Training Regulation – Section 17
1 – If a student contract is terminated after the vocational training begins, the licensee is entitled to the following amounts of the tuition fees:
(a) when 10% or less of the vocational training has been provided, 25% of the tuition fees;
(b) when more than 10% but 50% or less of the vocational training has been provided, 60% of the tuition fees;
(c) when more than 50% of the vocational training has been provided, 100% of the tuition fees.
2 – If a licensee has received tuition fees in excess of the amount that the licensee is entitled to under subsection (1), the licensee must refund the excess amount. As per the PVT Regulation, if a licensee is required to refund any tuition fee or incidental fee, the refund must be paid no later than the earlier of 30 days from the day the student contract is terminated, or the time period specified in an order of the Director of Private Career Colleges Branch.
Academic Grade Appeal
It is extremely important that the integrity and accuracy of City College of Management’s learner outcomes be maintained at the highest level possible. To ensure this, the college employs faculty whose professional training prepares them to make fair judgments regarding student’s performance. The College also provides a grade appeal process that offers students a reasonable opportunity to appeal results of particular academic assessments.
Grade Appeals Committee
Students dismissed from City College of Management would have the option to appeal the decision. A letter of appeal may be forwarded to the College management for review. Upon careful review of the situation a decision will be taken and rendered to the student. That decision may include: refusal of readmission, unconditional readmission or conditional readmission/academic probation.
Complaint Resolution Process
Students with concerns should make all reasonable attempts to resolve their concerns directly with the instructor or other member of the College staff. If the issue is unresolved, students should forward their concern in writing to College Director .
City College of Management would make every effort possible to resolve the issue in a timely manner. This process may involve utilizing the services of internal or external persons (such as a counsellor).
In the event that the complaint involves an instructor or a staff member, students should make all reasonable attempts to resolve the issue with that person informally. If the concern is unresolved students should contact City College of Management in writing. This will initiate a process similar to that outlined above.
In case the student is not satisfied with resolution, he or she may contact with Private Vocational Training, 8th Floor, 10155-102 St., Commerce Place, Edmonton, AB T5J 4L5
Withdrawals
If you wish to withdraw from the program and terminate the contract, you must fill out the Student Withdrawal Form and submit to the College in a way that you can verify the date the notice was delivered to the College. The contract is considered terminated on the date that the written notice is received by the College. You should be aware that the College may also terminate your enrolment in the program by providing written notice to you. The contract is considered terminated on the date that the written notice is received by you. If you are receiving student financial assistance, you will notify your funding source of your withdrawal or the termination of this contract. You must review the relevant Regulation, and understand the Regulation with respect to the retention and repayment of fees (i.e. tuition fees refunds) in the case where this contract is terminated. You understand that if you terminate this contract on or before the 4th business day after signing this contract, the College must refund any tuition or other fee paid by you or on your behalf.
Dismissal
A student may be dismissed from City College of Management if one or more of the following situations arise:
- A student breaches City College of Management’s Academic Dishonesty Policy.
- A student has been placed on academic probation and has not met City College of Management’s academic standards in two successive module/courses.
- A student demonstrates other inappropriate conduct including, but not limited to, willful disruption of class, discrimination, sexual harassment, abusive or threatening language or gestures, injury to persons, damage to property, theft, the use or distribution of illegal drugs, and/or the consumption or distribution of alcohol.
- A student discontinues attending classes, fails to provide proper notice and fails to adhere to his/her defined tuition payment schedule the College may dismiss that student once his/her account becomes delinquent.
- A student fails to adhere to City College of Management’s tuition payment policy These policies apply on campus and during all City College of Management activities off-campus.
Admission Policy
Admission Requirements for International Students
An applicant who is neither a Canadian citizen nor a landed immigrant is considered an International Student. An International Student must meet ALL of the following requirements to be considered for admission:
- Meet English Requirements: Because English is the language of instruction at City College, International Students must demonstrate their English language competence by submitting a letter from a College/University stating that student completed a Diploma, Certificate, Undergraduate Degree at a College or University in which English Language is the primary language of instruction.
- IQAS/WES: Students must submit the verified transcripts of international students who have received their High School Diploma/Grade 12/Secondary School Education outside of Canada, through International Qualifications Assessment Service (IQAS) or World Education Services (WES) to be eligible for admissions.
- Students must have a minimum of a High School Diploma/Grade 12/Secondary School level of education.
- Students must be a minimum of 18 years of age prior to applying.
- English Language Proficiency Requirements: Completed within the last two years one of the following language proficiency tests with the marks listed below or higher:
| English Proficiency Test | Minimum English Proficiency Scores Accepted |
| TOEFL – Test of English as a Foreign Language | IBT Overall: 80 |
| IELTS – International English Language Testing System (Academic) | Overall: 6 |
| CAEL – Canadian Academic English Language | Overall: 60 |
| PTE – Pearson Test of English Academic | Overall: 50 |
| MELAB – Michigan English Language Assessment Batter | Overall: 70 |
Attendance
Employers as well as the College authority expect punctuality and regularity from the students. Daily attendance records are kept on file and shared with funding agencies and Student Aid upon request.
Please note that the government has the right to revoke financial assistance based on poor attendance and/or academic performance.The following attendance policies apply to all City College of Management students:
- Students are expected to attend all online classes, labs, trips, etc., in which they are registered.
- Evaluation in any course is cumulative and based on class assignments, participation, and examinations. Your instructor will inform you about course evaluation schemes.
- Excused absences will be granted by the instructor for illness when accompanied by a doctor’s note stating the number of days approved for sickness. As well, excused absences are granted for bereavement, family illness, and other causes as approved by the instructor.
- Students must inform the Instructor/College before the start of class in case of failure to attend. All required documentation (doctors’ notes, etc.) must be presented to the instructor immediately upon returning to class.
- Where a student misses a period of time through illness, he or she is still considered enrolled at City College of Management and will be charged accordingly if the period has not been granted leave of absence.
- Lateness and leaving class early will be treated in the same manner as unexcused absences. It is the student’s responsibility to catch up on any work missed because of absences.
- Excessive absenteeism, in most cases, results in a student’s inability to maintain academic standards as set by City College of Management
- City College of Management adheres to Alberta PCC (Private Career Colleges) act — which means it is required for us to remove students who have not attended classes for 5 days or more
Read More About Withdrawal Policy
